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We've listened to your feedback and are excited to introduce the next iteration of MetroQuest, now powered by Social Pinpoint.

By partnering with Social Pinpoint, we can now offer the flexibility, accessibility, security, and enhanced features you need to deliver quality engagements.


New Benefits for You

  • Accessible and Secure

    The new surveys meet the highest accessibility standards (WCAG 2.2 and Section 508), ensuring all participants can easily engage. Learn more about accessibility here. This version is also SOC2.Type 2 and ISO 27001 Certified.

  • Mobile Friendliness

    Designed with mobile users in mind, the surveys now adapt seamlessly to any device, making participation easier on the go. Preview your engagement on mobile devices and tablets before publishing.

  • Flexibility

    Create surveys as simple or as detailed as needed. Choose as many or as few screens as your project requires, giving you full control over the survey flow.

  • Immediate Launch

    Skip the review and testing phases and launch your survey instantly, accelerating your project's timeline.

  • Data Quality

    Capture only completed responses, ensuring that the data you gather is reliable, high-quality, and ready for analysis. By focusing on fully submitted responses, you gain clearer insights that drive more effective decision-making.

  • Reporting

    Unlock insights with dynamic data visualisations and multi-level reporting. Dive deep into performance trends, patterns, and AI-powered analysis for sentiment and themes.


Example Engagement Surveys

Ready to make the change?

Select “Create a Survey on the Newest Version” from the Survey creation page within MetroQuest and build your new survey today!

Features

  • Translation

    Reach a broader audience with built-in translation that enables participants to translate the engagement into up to 15 languages. Create the survey once and see all of your responses in one comprehensive dashboard.

  • Video Integration

    Add videos directly into your survey to create a more interactive and engaging experience for participants.

  • Survey Skip Logic

    Guide respondents through a customized survey journey based on their answers, improving the user experience and data quality.

  • Engagement Hub

    Create an engagement hup to host the engagement over the life of your project and leverage all the tools in Social Pinpoint not just surveys.

  • AI-Assisted Analysis

    Process large volumes of qualitative, unstructured data in real-time with machine learning technology to instantly uncover sentiment, themes, and insights.


Feature Comparison

Feature
Old Version
New Version
Survey Screens
5
Unlimited
Survey Question Types
12
17
Survey Content Types
3 (Text, Image, Video)
Survey Logic
Skip Logic
Participation Tools
1 (survey)
9
Mapping
Basic
Advanced
Translation
5 languages
15 languages
Reporting Analysis (AI-driven)
Sentiment & Key Phrases
Accessible
✓ (WCAG 2.2 & Section 508)
Mobile Responsive
User Registration
Self setup and launch
✓ (if required)
Email campaign tool
Dedicated Account Manager

Ready to try it out?

We provide all the support and training you need to make the switch. Select “Create a Survey on the Newest Version” from the Survey creation page and build your new survey today!